Return Policy

Return Policy of Petbond

At Petbond, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most items within 30 days of delivery for a refund or exchange. After 30 days, unfortunately, we cannot offer refunds or exchanges.

1. Eligibility for Return

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in its original packaging.

2. Non-returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, newspapers, or magazines)

  • Intimate or sanitary items, hazardous materials, or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Some health and personal care products

3. Proof of Purchase

A receipt or proof of purchase is required to complete your return.
Do not return your purchase to the manufacturer.

4. Partial Refunds (if applicable)

Partial refunds may be issued in certain cases, such as:

  • Items with obvious signs of use

  • Opened CDs, DVDs, software, video games, or vinyl records

  • Items that are damaged, not in original condition, or missing parts for reasons not caused by us

  • Items returned more than 30 days after delivery

5. Refunds (if applicable)

Once your return is received and inspected, we will notify you by email about the status of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account.

  2. Contact your credit card company; processing may take time.

  3. Contact your bank if needed.

If you still have not received your refund, contact us at:
Email: petboond@gmail.com

7. Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

8. Exchanges (if applicable)

We only replace items if they are defective or damaged.
To request an exchange for the same item, email us at petboond@gmail.com and send your item to:
Carrer Closa Nova, Tarragona, 43761, Spain

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • You will receive a gift credit for the value of your return.

  • Once the item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver, who will be notified of your return.

10. Shipping Returns

To return your product, mail it to:
Carrer Closa Nova, Tarragona, 43761, Spain

  • You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

  • Refunds will deduct the cost of return shipping if applicable.

  • Delivery time for exchanges may vary depending on your location.

  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.

Petbond is committed to providing a smooth and clear return process for all customers. If you have any questions about our return policy, contact us at:
Email: petboond@gmail.com